ace66's Privacy Policy

1 Introduction & Scope

ace66 ("we", "us", or "the platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy explains in detail what information we collect when you use the ace66.mom website, how it is processed, where it is stored, and under what circumstances it may be shared with third parties.

By registering on this platform or using any ace66 service, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using the platform and contact our support team.

2 Data Collection

ace66 collects user information in several ways. The types of data collected and how they are gathered are described below.

2.1 Information You Provide Directly

When creating an account and using our services, the information you provide includes:

• Full name and national ID details (for age verification)
• Email address and mobile number
• Preferred language and currency (Bangladeshi Taka)
• Payment method details — bKash, Nagad, or Rocket mobile number
• Password (stored in encrypted form; we never store it in plain text)

2.2 Automatically Collected Information

When you browse or use the ace66 platform, certain information is recorded automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Time of access and session duration on the platform
• The page you came from before arriving at ace66 (referrer URL)
• Game play history and betting activity (for responsible gaming monitoring)

2.3 Information Received Through Communications

If you contact our support team via live chat or email, the content of that communication and the information you provide may be recorded. This is used to improve service quality and to understand the context of previous issues.

3 Purpose of Data Use

ace66 uses collected data only for specific and legitimate purposes. No data is processed unnecessarily. The main use cases are:

• Account management: For registration, login, password recovery, and profile updates.
• Transaction processing: To confirm deposits and withdrawals via bKash, Nagad, or Rocket.
• Age and identity verification: To prevent those under 21 from using the platform.
• Security and fraud prevention: To detect suspicious login attempts or financial activity.
• Responsible gaming: To monitor problematic playing patterns and provide support when needed.
• Customer service: To resolve support requests quickly and effectively.
• Platform improvement: To analyse user experience and improve service quality.
• Legal obligations: To comply with applicable laws and regulations.

ace66 never sells your data or transfers it to third-party advertisers for any commercial purpose.

4 Data Storage & Security

ace66 treats the security of your data as its highest priority. The platform uses SSL/TLS encryption technology, which keeps all data transfers between your browser and our servers secure.

4.1 Technical Security Measures

• Industry-standard encryption during transmission
• Password hashing — passwords are never stored in a readable form
• Regular security audits and vulnerability testing
• Firewalls and access controls to prevent unauthorised access
• Automated monitoring for suspicious activity

4.2 Retention Period

Your data will be retained for as long as your ace66 account remains active, or for the period required by applicable law. Even after an account is closed, some data may be kept for a defined period for legal, regulatory, or financial reasons.

5 Sharing Data with Third Parties

ace66 does not sell your personal data. However, to operate the service, limited data may need to be shared with trusted partners in certain specific circumstances:

5.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the respective mobile financial service provider. These processors follow their own privacy policies.

5.2 Game Software Providers

ace66 offers games from various software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others. When playing a specific game, necessary session data may be shared with that provider's servers. However, personally identifiable information is not shared.

5.3 Legal Obligations

In response to a lawful order from a competent authority or a legal requirement, ace66 may be obliged to provide relevant data. Any such disclosure will always be made within the framework of applicable law.

5.4 What We Never Do

• Data is never sold or rented to third-party advertisers
• Data is never used for unrelated marketing purposes
• Data is never provided to any organisation unrelated to ace66

6 Cookies & Tracking Technologies

ace66 uses cookies and similar tracking technologies to keep the platform running smoothly. Cookies are small text files stored on your device that help remember your preferences and session information on future visits.

6.1 Types of Cookies

• Essential cookies: For keeping login sessions active, security verification, and core platform functionality. The site cannot work properly without these.
• Performance cookies: To understand which pages are used most and where users encounter problems — anonymous and aggregated.
• Functionality cookies: For your preferred language, display settings, and other personalised experience features.

6.2 Cookie Controls

You can restrict the collection of cookies by changing your browser settings. However, disabling essential cookies may mean some core features, including login and payment, do not work correctly.

7 Your Rights

As a user of ace66, you have specific rights regarding your personal data. We fully respect these rights.

7.1 Right to Access Data

You can ask at any time what information ace66 holds about you. Contact the support team to make this request.

7.2 Right to Correct Data

If any of your information is incorrect, you can request that it be corrected. Most information can be updated directly through your account profile.

7.3 Right to Delete Data

You can request that your account be closed. However, some data relating to financial transactions and legal obligations must be retained for the period required by law.

7.4 Right to Object to Processing

You can object to certain types of data processing and opt out of marketing communications. The option to unsubscribe from marketing emails is available at any time.

8 Protection of Minors

ace66 is a platform for users aged 21 and over only. Protecting minors is very important to us.

An age verification process is followed at registration. ace66 does not knowingly collect or process the data of anyone under 21. If information comes to our attention that an account is being operated by a minor, that account will be suspended immediately and the relevant data will be deleted.

If parents believe their child has registered on ace66, please contact [email protected] immediately.

9 Payment Data Security

ace66 processes transactions only via bKash, Nagad, and Rocket. We take special care to protect this payment data.

• Payment mobile numbers are stored in encrypted form
• All payment transactions are handled through the secure gateway of the respective mobile financial service
• ace66 never asks for your mobile banking PIN or password — if anyone asks for this information, they are not an ace66 staff member
• A record of each transaction is kept for audit purposes

10 Policy Changes

ace66 may update this privacy policy from time to time. We will notify users according to the nature and significance of the changes.

For significant changes, you will be notified by email or via a platform notification. Continued use of the platform after a change means you are considered to have agreed to the updated policy.

The date of each revision will appear at the top of this page as "Last Updated". Previous versions may be provided upon request.

11 Contact

If you have any questions, concerns, or requests relating to your data regarding this privacy policy, please contact the ace66 support team:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week — available in both Bengali and English

We will do our best to respond to your privacy requests as quickly as possible. For complex requests, you will be sent a confirmation of receipt and details of next steps.